Kimball's Brand Source

Reviews about Kimball's Brand Source

• Carlee Miller

  Dec, 07 2017
  ★ ☆ ☆ ☆ ☆
  Brought in my vintage record player to be repaired. I asked them to replace the belt because it sounded as if it was worn out. The service was done in a timely manner. I received a receipt saying it was "tested" and in good working condition. I brought it home and the turn table wouldn't even turn. I immediately called, frustrated. Without so much as an apology they asked me to bring it back in right away. Someone met me in the parking lot and took the record player back into the store. They then explained that the service tech would get back with me. Long story short. I went back after a very uninformative phone call stating a new smaller belt was put in and ready to be picked up. I came record in hand to test it myself. The player was sitting out next to the counter (out in the open). The record played well. However the tech casually mentioned that the lid prop and hitch seemed to be broken now. The wood in the back was cracked. He then states he "wasn't sure what happened and figured I dropped it when I had taken it home. He then came to say that it looked like "somebody tried to fix it with additional screws. I was infuriated. I had not dropped my record player. Not only did they not fix it the first time around they actually damaged it and accused me of it, with again absolutely NO APOLOGY. Just that they "weren't equipped to fix it and they didn't know what happened". I would NOT recommend this place to anyone for ANYTHING. They had obviously dropped my record payer and did nothing to alert me or apologize!

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